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SHIPPING AND PROCESSING TIME

Orders are shipped within 2 to 4 business days (M-F) of purchase and delivery time takes around 7-14 days for international orders. When your order ships, we will email you a shipping confirmation with tracking information.

WORLDWIDE SHIPPING
We welcome international orders and ship to 19 countries via EMS from Hong Kong, these countries are: United States, Canada, China, Australia, UK, France, Germany, Holland, Switzerland, Norway, Sweden, Denmark, New Zealand, Japan, South Korea, Singapore, Vietnam, Macau and Hong Kong. 

For countries out of the above, shipping charge to be quoted individually for each order.

DUTIES AND CUSTOMS
Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. We are not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your county’s customs policies before placing your order.

INTERNATIONAL RETURN POLICY
We want to put a smile on your face not a frown. If for any reason you are unsatisfied with our products feel free to return it within two weeks of the ship date. Custom/Engraved items are non-returnable/non-refundable.
Items must not have been used or damaged in anyway. Please note that we do not offer free shipping for international returns. Customers are responsible for return shipping, duties, taxes and fees.

HOW TO RETURN AN ITEM
To return your order, please include the original invoice, as well as any gift with purchase. Please re-package your item carefully so that it returns to us undamaged. You will be responsible for the package until we receive it so please make sure your item is insured and/or able to be traced. We recommend using an insured postage/courier method as we can not accept responsibility for items not shipped by ourselves. Shipping address to be advised through our email notification.

REFUNDS
You will receive an email notification from MUMBO Jewelry when we receive and process your return. Please allow 20 business days for your return to be processed.